WILLOW WAY INC. RETURN GUIDELINES
All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service Department.
Please save all packaging and accessories for any item that is returned to Willow Way Inc. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Willow Way Inc. to process your RMA. An item returned for a replacement may be repaired or replaced at Willow Way Inc.'s discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. All items sold through Willow Way Inc. are subject to our Policy and Agreement. Physically damaged items cannot be returned.
All returns for a refund are subject to a 15% restocking fee.
Removal or alteration of a product's serial number or serial number sticker will automatically void your Willow Way Inc. Return Policy. Products that are returned to Willow Way Inc. with a missing, damaged or altered serial number will be refused RMA service and returned to you.
Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 1 year
This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by Willow Way Inc. are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned a) within 30 days of the original invoice date for a refund, or b) within one year of the original invoice date for a replacement of the same item. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 15% restocking fee.
Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.
Limited 30-Day Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days
This is our Detailed Limited 30-Day Return Policy. Items covered by this policy (products for which Willow Way Inc. states "This item may be returned for a replacement or refund within 30 days only") must be returned to Willow Way Inc. within 30 days of the invoice date for this policy to apply. Additional coverage, if any, is provided solely by the product's manufacturer (as indicated by such manufacturer).
Limited Non-Refundable 30-Day Return Policy
Return for refund within: non-refundable
Return for replacement within: 30 days
This is our Detailed Limited Non-Refundable 30-Day Return Policy. Products that state "This item is covered by Willow Way Inc.'s Non-Refundable 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Willow Way Inc. within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item.
Consumable Items Return Policy
Return for refund within: non-refundable
Return for replacement within: 30 days (item must be sealed & unopened)
This is our Detailed Consumable Items Return Policy. Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. that are consumed once they are used. Consumable Items can be returned within 30 days of the invoice date if and only if the item is sealed and unopened in its original retail packaging. These items are not eligible for RMA through our online RMA system. Please contact our Customer Service Department via Live Chat, Email or Phone for RMA information regarding consumable items.
Mail In Rebate Policy
Products missing UPC codes or serial numbers from the box are NOT returnable.
Products offering mail-in rebates are not returnable to Willow Way Inc. once the rebates have been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace any defective item missing the UPC code.
Out-of-Stock (Back-Order) Items
Sometimes items are returned to Willow Way Inc. after the product has been discontinued. If Willow Way Inc. no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email with two options: either Willow Way Inc. can send you a comparable replacement item, or a refund of the current market value of the product will be issued. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.
